Frequently asked questions

How do I let you know my prefrences, likes & dislikes?


Once you place an order with us you will automatically receive an email from us asking for your favourite shades & any products you would not want to receive. Simply reply to the email & we can add these notes to your account.




How much is the Luxe Box?


Luxe Boxes are £20.00 & each box will be personalised with plenty of products you will love! You can use code: NEW10 for 10% off of your first Luxe Box!




How many products will I receive in a Luxe Box?


We don't have a set amount of products we put in the Luxe Boxes, however we always try to put double your moneys worth.




Does the Luxe Box contain samples or testers?


No Luxe Boxes contain only full size products & lots of them!




Can I change my prefrences?


Yes we all change our taste in make up & shades over time, just send an email over to: loughborough@luxeboxes.co.uk & let us know what you currently like and we can add these notes to your account.




How much is delivery to the UK?


Delivery costs are included in the price of a Luxe Box However if you purchase from our online shop there is a shipping cost of £3.55 for all orders under £16.99.




Do you deliver to Ireland?


Unfortunately we don't ship to Ireland, we only ship to mainland England.




How can I pay for my Luxe Box?


We accept Paypal or Offline payments (over the phone) We will email you the details for payment once you have placed an order via the website.




If I love a product in my box can I order more of that product?


Of Course! Just head over to the shop products section and you can add any product to your basket.




I just placed an order, when will I receive it?


All Orders are shipped out 24hours after payment is made and you should recieve your parcel in 2-5 working days. Some bigger orders may take longer due to time it will take to get ready.




Can I return my Luxe Box?


Luxe Boxes are nonrefundable & not eligable for return.




Will my Luxe Box fit through a letter box?


Majority of our products wont fit through a standard letter box however this normally varies based on what and how much you order.




Can I buy a Luxe Box as a gift?


Absolutely! Luxe boxes make perfect gifts, simply place an order on the website & when you receive the email asking for your likes & dislikes just let us know that it is for a gift & we can add a little sparkle to the box to make it an extra speical gift!




Need help?


If you need any further help please feel free to call us on: 01509266917 or email us on: loughborough@luxeboxes.co.uk




Can I unsubscribe from your mailing list?


Yes, just unsubcribe using the unsubscribe link at the bottom of the email.




Do you pass on my data to third parties?


No, only Luxe Box will use the information you give us. All your personal information is stored in compliance with data laws. You can always email us and ask for us to remove any data/information. Email us on Loughborough@luxeboxes.co.uk